Terms & Conditions

Terms of Use
Welcome to our website (our "Site"). If you continue to browse and use our Site, you are agreeing to comply with and be bound by the following Terms and Conditions of use, in addition to our Privacy Policy which together govern Shoe Sisters (UK) Ltd's relationship with you in relation to our Site. If you disagree with any part of these Terms and Conditions, please do not use our Site. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use our Site.

You must be over 18 years old to purchase goods from our Site. If you are under 18, you must let you parent or guardian know about Shoe Sisters (UK) Ltd's Privacy Policy before you register to use our Site or any of our Site's services.

This site uses cookies, please see our Cookies Policy for more information.

Company Details
The term Shoe Sisters (UK) Ltd ('us' or 'we') refers to the owner of this Site whose registered office is Shetland Suite, The Courtyard, Front Street, Langley Park, Co.Durham, DH7 9XE. Our company registration number is 8598744 and was registered in London. The term 'you' refers to the user or viewer of our Site.

Registration
To use some of the features or services made available to you on our Site, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address: enquiries@shoesistersuk.co.uk

Terms of Sale
When you place an order on our Site you automatically agree to our Terms and Conditions. After you place an order, you will be taken to our "Order Receipt Page" to confirm your order details. However, please note that this does NOT mean that your order has been accepted.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. Once your details have been verified you will receive your 'Order Confirmation' email. Unless you cancel your order, acceptance of your order is when we dispatch the goods and completion of the contract between you and Shoe Sisters (UK) Ltd is when you receive the goods. We will send you a Dispatch Confirmation email confirming that the order has been dispatched. Up until the point of dispatch your order may be subject to further validation checks.

We can only accept orders for items that are shown on the Site as being in stock. If an item is out of stock we offer a facility for you to receive an email when the item is back in stock. In the unlikely event that we cannot supply you with any or all of the items you ordered we will inform you by email. If you have already paid for the item we will refund you in full as soon as reasonably possible.

We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after the processing has begun.

Pricing and Availability
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found of offered on this Site for any particular purpose. The images of the products available on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display accurately reflects the colour of the products. Our products may vary slightly from those images. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All products shown on our Site are subject to availability.

All online orders are charged in British Pounds (GBP) and include VAT but exclude delivery costs. The prices of the products will be as quoted on our Site from time to time. Prices on the Site are subject to change. The site contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed may be incorrectly priced. If we discover an error in the price of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

Payment
Payment may be made using a UK registered debit or credit card. We accept the following cards: Delta, Maestro, Mastercard, Visa and Visa Electron. Payment will be debited and cleared from your account upon receipt of your order by Shoe Sisters UK Ltd. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Shoe Sisters UK Ltd, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Barclaycard, a secure online payment gateway that encrypts your card details in a secure host environment.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By registering with shoesistersuk.co.uk you are accepting these Terms and Conditions and consenting to such checks being made. In performing these checks your personal information may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Amendments
We are unable to amend an order once it has been places. Please ensure you check your order details are correct before submitting it to us.

Dispatch and Delivery
Shoe Sisters UK Ltd deliver to addresses in Great Britain and Northern Ireland.

Your order will be fulfilled bu the estimated delivery date set out in the dispatch confirmation email, unless there is an event or act beyond our reasonable control. If we are unable to meet the estimated delivery date because of such an event or act, we will contact you with a revised estimated delivery.

We are responsible for each package until it is delivered to you. A signature is required upon receipt of the goods at which point responsibility for your purchased goods transfers to you. If a signature is obtained from someone other than you at the delivery address you have specified then you accept that this signature constitutes evidence of delivery and responsibility for the goods transfers to you in the same way.

Please keep all packaging materials in the event that you may wish to return your purchase.

Return and Refund Policy
If you are not satisfied with your purchase, you have the choice of cancelling your order under the Distance Selling Regulations or returning the items for a refund using our convenient return option.

Return Options
If you wish to return any of the items that you purchased for a refund there is one method of return:

  • Free return using Parcelforce

Refund Policy
If you are not completed satisfied with your purchase, we offer to refund on any full price goods that are returned to us within 14 days (from the day the goods were delivered to you).

The items must be unused and returned in a resalable condition in the original packaging.

Refunds will be made via the original payment method. Please allow up to 30 days to process the refund.

Refunds will be given if any goods are found to be defective as to quality, description or performance.

This does not affect your statutory rights under the Distance Selling Regulations.

Cancelling Your Order
Your notification must specify that you wish to cancel the entire order under the Distance Selling Regulations.

The item must be returned in a resalable condition in the original packaging within 30 days of you receiving it.

We will refund you in full, including any postage paid, within 30 days of receiving your written notification (subject to the entire order being back in our possession).

You are responsible for any shipping costs and insurance. Should we incur any shipping costs in the return of your items these costs will be deducted from the refund.

We cannot accept responsibility for goods that are lost or damaged in transit.

Disclaimer of Liability
The content of the pages of our Site is for your general information and use only. It is subject to change without notice. We will not be liable if for any reason you Site is unavailable at any time or for any period.

Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through our Site meet your specific requirements.

This Site contains material which is owned by or licensed to us. This materials includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. All trademarks reproduced in this Site which are not the property of, or licensed to, the operator are acknowledged on this Site. You acknowledge and agree that all copyright, designs, trademarks and other intellectual property and materials rights contained in this Site shall remain at all times vested in Shoe Sisters UK Ltd and /or are the property of their respective owners. Your are permitted to use this content only as expressly authorised by Shoe Sisters UK ltd and/or its third party licensors.

Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence.

You may view the Site and print its content solely for personal, non-commercial use. You may not modify, reproduce, copy, distribute, transmit, display, perform, publish, license, commercially exploit, creative derivative works from, sell or transfer any part of the Site unless you have the express written permission of Shoe Sisters UK Ltd. If you print off, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

From time to time this Site may also include links to other websites. These links are provided for your convenience to provide further information only. They do not signify that we endorse the websites. We have no responsibility for the content of the linked website or for any loss or damage that may arise from your use of them.

Commentary and other materials posted on this Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

You agree that, except for death and personal injury arising from our negligence, Shoe Sisters UK Ltd will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.

Viruses, Hacking and Other Offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Accessibility
Shoe Sisters UK Ltd is dedicated to providing a website that is accessible to all users and will continue to adhere to the guidelines of the Disability Discrimination Act.

Other Important Terms
This contact is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of England. Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of England. The Terms and Conditions (as amended from time to time) constitutes the entire agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Shoe Sisters UK Ltd in relation to such matters. In the event that any other rules, code of conduct or other matter posted on this Site conflicts with the Terms and Conditions, the Terms and Conditions shall govern.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.